Frequently Asked Questions

 

Do you offer FREE SHIPPING? 
Yes, we offer free shipping within the United States for orders over $89.00. You don't need a special code, this is automatically calculated when you check out.  For orders under $89.00 we calculate shipping based on the weight of the items in your cart. 

What are Eleanor’s operating hours? 
Our website of course is open 24 hours, 7 days a week. 

Since you are only online do you do pop-ups?
Yes, we have pop shops at Brooklyn Flea and also Shelter Island, NY. Check out our Find Us section for more details.

How do you ship Eleanor’s stylish accessories?
We ship our items with love to your door via United States Postal Service. Everything includes a tracking number and insurance. A shipping notice with the tracking number is e-mailed to you when shipped. All items are inspected before shipping to ensure quality and packaged securely to make sure that the products arrive safely.

How do I know my package has shipped?
We ship out once a week on Saturdays. Eleanor’s sends out a confirmation e-mail after we ship out. We also send tracking numbers for all purchases. All orders usually ship within one week of purchase. If you need it sooner, please contact us at hello@eleanorsnyc.com and we will do our best to accommodate.

Do you ship internationally?
We love our international customers but at this time we are only support domestic shipping through the website. However, we are shipping internationally on a case by case basis. Please contact us at hello@eleanorsnyc.com.

Do you accept returns?
Yes, of course. We want you to LOVE your purchase. If you are not happy for any reason we will accept your return within 14 days of purchase, please send us an e-mail at hello@eleanorsnyc.com. We will give you easy step by step instructions on how to return. The item of course must be unused and in the same condition as you received. We do not any refund shipping costs and customer will have to pay return shipping.  Please read our full Return Policy or contact us with any questions.

What form of payment do you accept?
We have secure payment option for everyone. We accept Paypal, Google Checkout, American Express, Visa and Mastercard. 

Do you offer Price Adjustments?
Sorry, right now we do not offer any price adjustments on previous purchased merchandise.

Where’s my order?
Shipping time in the US is usually less than a week; in the UK and Canada, shipping time is generally 7-10 business days. Elsewhere in Europe, shipping time can be 3-4 weeks.